Get Help: AI Assistant & Contact
Two ways to get unstuck: ask the AI Assistant inside DataMint, or contact the DataMint team directly.
Talk to Us Directly
| Channel | Link |
|---|---|
| wa.me/8801999558881 - fastest response | |
| info@datamint.online | |
| facebook.com/msudigitalstudio | |
| Web form | datamint.online/contact |
What to send: what you were doing, what you expected, and what happened instead. Screenshots help a lot.
The AI Assistant
Stuck on something? The AI Assistant bubble floats in the Data Table - click it and ask anything about DataMint, in Bangla, Banglish, or English. It auto-detects your language and answers in kind.
How It Answers
The assistant never guesses - it pulls from a 4-tier knowledge chain, in order:
- Local docs index - a bundled snapshot of the documentation topics (13 topics + FAQs)
- Local search - keyword matching over the same index
- Live docs fetch - pulls fresh pages from datamint.online/docs when the local answer isn’t enough
- Human support - questions it can’t answer (or shouldn’t, like billing) get pointed to support
Every answer includes source-link pills so you can verify where it came from, plus up to 3 follow-up suggestions.
What It’s Good At
- “WhatsApp checker ki kaj kore?” - feature explanations
- “Why is my enrichment empty?” - troubleshooting (empty vs “None”, disconnected backend, missing keys)
- “How do I export to Sheets?” - workflow guidance (Copy All Table → paste)
- “Run all vs Run first 10 difference?” - menu behavior
What It Won’t Do
- Billing, payments, subscriptions - forwarded to support
- Hallucinated domains are rewritten - links always land on
datamint.online/docs - It knows DataMint, not your data - it can’t see your lead table’s contents
Requirements
- ✅ Desktop app running (it uses your configured LLM)
- ✅ LLM API key set up - Set Up Your API Keys
Related
- Install DataMint - most problems are covered in its Troubleshooting & FAQ section
- Use Custom Prompts - technical limits table lives here